Terms of Service

These Terms of Service ("Terms") govern your use of the SMHG Digital Enterprise website (smhg.com.my), operated by SMHG Digital Enterprise (SSM Registration No. 202603252132 (JM1050503-W)), Johor Bahru, Malaysia.

1. About this website

This website is provided for informational purposes — to describe SMHG's services and platforms and to allow visitors to get in touch. It does not process online payments or store customer accounts.

2. Use of this website

You agree to use this website only for lawful purposes and not to attempt to disrupt, misuse, or gain unauthorized access to it.

3. Services described on this site

Descriptions of services (Digital Marketing, SEO, Web Development, Software Development, Marketing Automation, SMS Marketing, AI Automation) on this website are general in nature. Actual scope, pricing, and deliverables for any project are agreed separately between SMHG and the client, typically in writing (such as a quotation, proposal, or service agreement), before work begins. Where a signed agreement exists for a specific engagement, its terms take precedence over this general description.

4. Our platforms

HantarSMS (hantarsms.com) and SMMGo (smmgopanel.com) are separate platforms operated by SMHG, each with their own terms of service governing their use. These Terms cover only the smhg.com.my website itself.

5. Intellectual property

The content on this website (text, design, graphics, and branding) belongs to SMHG Digital Enterprise unless otherwise stated, and may not be copied or reused without permission.

6. No guarantees on external outcomes

While we aim to deliver services professionally and in good faith, we do not guarantee specific business outcomes (such as search engine rankings, follower counts, or sales figures) that depend on factors outside our control, including third-party platforms (e.g. Google, Meta, TikTok) and market conditions.

7. Limitation of liability

This website and the general information on it are provided on an "as is" and "as available" basis, without warranties of any kind, express or implied. To the maximum extent permitted by Malaysian law, SMHG Digital Enterprise shall not be liable for any indirect, incidental, special, or consequential loss or damage, or for any loss of profits, revenue, data, or business opportunity, arising from your use of this website or reliance on the general service information published on it. Where SMHG is found liable for any claim arising from a specific paid engagement, our total liability for that claim is limited to the amount you actually paid to SMHG for the relevant service. Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable Malaysian law.

8. Governing law

These Terms are governed by the laws of Malaysia, and any disputes arising from them shall be subject to the exclusive jurisdiction of the courts of Malaysia.

9. Changes to these Terms

We may update these Terms from time to time. The "last updated" date at the top of this page reflects the most recent revision.

10. Contact us

Questions about these Terms can be sent to hello@smhg.com.my or via WhatsApp at +60 18-668 8953.