SMS Marketing Services in Malaysia
Direct, high-open-rate messaging that reaches customers whether or not they're online.
The problem this solves
Emails go unread and social posts get buried in the feed — but SMS gets opened. For time-sensitive messages (appointment reminders, order updates, promotions with a deadline), SMS remains one of the most reliable ways to actually reach a Malaysian customer. Most businesses either don't use SMS at all, or send it manually one message at a time, which doesn't scale.
What's Included
Bulk SMS — send messages to a large customer list at once.
SMS API — integrate SMS sending directly into your own website, app, or system.
Delivery Report — confirmation of whether messages were actually delivered.
Scheduled SMS — set messages to send at a specific date and time.
SMS Templates — reusable message formats for common scenarios.
Automation & API Webhook — trigger SMS automatically based on events (e.g. a new order, an upcoming appointment).
Common use cases: promotional campaigns, customer notifications, appointment reminders, order notifications, marketing campaigns, customer reactivation, promotional broadcasts, transactional notifications.
What you actually get
A direct line to your customers for the messages that matter — promotions, reminders, and updates — without depending on whether they check email or open an app.
How we work
Understand the use case
Promotional campaigns vs. transactional notifications need different setups.
Set up sending
Bulk SMS, API integration, or scheduled campaigns, depending on your needs.
Connect to your systems
Via API/webhook if SMS needs to trigger automatically from an event.
Monitor delivery
Track delivery reports and adjust as needed.
Who this is for
Retail and F&B businesses running promotions, service businesses with appointments (clinics, salons, workshops), e-commerce stores sending order updates, and any business that needs reliable, direct customer notifications.
FAQ
Is SMS marketing still effective in Malaysia?
Yes, particularly for time-sensitive and transactional messages — SMS open rates remain higher than email for this kind of use case.
Do you send the SMS directly, or is that a different platform?
SMS sending and delivery is powered by our own platform, HantarSMS, built specifically for the Malaysian market. SMHG handles the strategy, integration, and campaign setup around it.
Can I send SMS in both Bahasa Malaysia and English?
Yes — message language is entirely up to your content; the platform supports both.
What about delivery to different Malaysian telcos?
Delivery reporting shows whether a message actually reached the recipient's carrier — this is part of what HantarSMS provides.
Do you write the SMS content for me?
We can help draft message content as part of a campaign, or work with content you already have.
Related services & platforms
Want a direct, reliable way to reach your customers?
Let's set up SMS marketing that fits your promotions, reminders, and order updates.
Talk to Us